Personal information that we collect and how. The personal information we collect from you and hold includes information that is necessary in order for us to offer you a service. This includes your Name, Address, Telephone Number and E-mail address. We collect personal information directly from you. In other instances, we may collect personal information directly from you when you contact us (for example: - when you make a telephone enquiry) and when you use our Web Site or use our mobile Apps. Personal information is also collected directly from you via a series of forms which you complete including:
a) Create AccountOur Mobile App registration form requires you to provide us contact information, Name, Mobile Number and Email and Address. At this time, you may withhold certain information if you so wish such as your real name and act under a pseudonym. We do not require any other personal information at this stage.
c) Address and telephone numberWhen you place an Service Request on our mobile app we will require you to insert your address and any other information relevant to your service that you are seeking for. We required you mobile number and address to contact you directly and use our Technician to find your home.
d) Profile pictureYou can upload your profile picture or any avatar that you like with the option available in profile section of mobile app and you would able to see picture you uploaded from side menu of mobile app or though the profile page. This profile picture secure with us and we will not share uploaded picture with third party due to any reason. We are not responsible for the any copy right violation or compliance of picture you are uploading and you must be responsible with the picture you uploaded though mobile application.
How we ensure we have accurate information.We rely upon you to correctly insert your personal information and provide you with the ability both to view and to amend that personal information as detailed below.
We enable you to view the personal information we store via profile section of mobile app or. Here you can view any of your personal details including your registered mobile number, password, email, address and profile picture. If you would like to access any other personal information which we hold about you or if you would like to seek the correction of that information, you can do so by contacting us via our contact us page. The purposes, for which we collect, hold, use and disclose your personal information
We collect, hold, use and disclose personal information for the following purposes: In order to send you offers of services that you have opted in to receive from us via e-mail, SMS and mobile notifications. You can choose to opt out of us using your personal information for future direct marketing by selecting the unsubscribe option on any of the e-mails that we send to you. If you want to unsubscribe from other methods mention above contact us via information given in contact us page. In order to allow you to access our mobile app and view the offers that we have made.
In order to contact you via reasonable means to verify and confirm or discuss services that you have requested.
In order to respond to your enquiries and to do the things you have asked us to do.
Account RemovalIf you wish to be removed from our database for any reason, simply send us an email requesting to be removed via our contact us page.
ComplaintsIf you would like to make a complaint about a breach of the Sri Lankan Privacy Principles, please contact us via our contact us page. Once we receive your complaint, we will endeavor to respond to your complaint within a reasonable period of time.